If you have lost an item or been a victim of theft, the following frequently asked questions will help guide you to report it in the most appropriate way.
If you've lost an item of property you’ll need to either login or sign up for an account to alert Immobilise.
If the lost item is already registered in your account inventory you can report it straight away, otherwise you will need to register the item first.
Inside your account simply click the gear icon button associated with the item (as illustrated) and from the dropdown select the "Report Lost" option to update the items status to lost.
Alerting Immobilise you've had item of property stolen is quick and easy. If you have an account simply login, if not you’ll need to create one.
If the stolen item is already registered in your account inventory you'll be able to report it stolen straight away. Otherwise you will need to register the item first.
Inside your account simply click the gear icon button associated with the item (as illustrated) and from the dropdown select the "Report Stolen" option to update the items status accordingly. This will ensure searches for the item by police or other parties return a stolen status.
Important note: As theft is a crime you should still report it to the police so that they are able to record additional details to properly investigate the crime. To contact your local police search online or call 101 (non emergency) or 999 (urgent emergencies).
When an item registered on Immobilise has its status set to "Lost" or "Stolen" the details of the item are viewable by all UK police forces via their own computer systems on the NMPR (www.thenmpr.com)
Additionally second-hand traders and members of the public will be alerted not to buy or sell lost/stolen items via CheckMEND, the national second hand stolen property database.
Many insurers require provision of a verifiable loss report number as part of a claim.
Immobilise is not able to provide a loss report number, for that we recommend you use Report My Loss.
In several parts of the UK use of Report My Loss is funded by police constabularies, where funding is not provided a small fee is charged that can often be refunded as part of a claim.
Report My Loss is part of the same crime reduction ecosystem as Immobilise, it operates online for your convenience and ensures the enhanced lost report details are shared in real-time with police forces nationally.
Create a report and learn more at: reportmyloss.com
Most police forces no-longer have the financial or manpower resources to record loss of personal possessions.
Therefore, the advice is that loss of possessions should only be reported to police if you believe the loss of the item occurred as the result of a crime.
To contact the police for non emergency matters please call 101.
For emergencies and urgent assistance, you should call 999.
A vast amount of lost and stolen property is recovered, but sadly remains impossible to repatriate to the rightful owners. Use these simple tips to maximise your chances of property identification and recovery:
Updating the status of items that you have reported on Immobilise as lost or stolen is similar to the initial process.
Simply login to your account, locate the item in your inventory, then to the right of the item click the gear icon button and select "Item Recovered" from the dropdown (as illustrated).
This step is important because if the record is not updated it may prevent future trade of the item if you choose to sell, part exchange, or recycle it.
If the item was also reported as stolen to the police it is important to let them know too so that police resources are not used unnecessarily.
Immobilise is the world's largest free register of possession ownership details and together with its sister sites the police's NMPR and CheckMEND, forms a very effective tool in helping to reduce crime and repatriate recovered personal property to its rightful owners.
Immobilise allows very simple reporting of losses and thefts, alerting police and traders of the items status should they encounter it.
Report My Loss is part of the same crime reduction ecosystem as Immobilise, but provides an enhanced service securely collecting specific details of the theft that are made available to police. The Report My Loss system also provides verifiable loss report numbers, which are often requested by Insurance companies when they are processing a claim.
Create a report and learn more at Report My Loss
If your query is not answered here please contact Immobilise via our online support site.
Create a report of your loss using the online form and receive a lost property reference for use with an insurance claim.
Secure your valuables with Immobilise barcoded serial-numbered asset labels. These labels provide clear identification and act as a strong deterrent against theft and property crime. By registering the unique serial numbers on your Immobilise account, you increase the chances of recovering your belongings if they are ever lost or stolen.
To help you mark your property and register items on Immobilise we provide a number of products, the sale of which also help fund the free provision of Immobilise.
The Immobilise shop offers free delivery on orders over £30 and regularly offers special member discounts, so we encourage you to opt-in to our newsletters and follow us on social channels to avoid missing them!
A few popular products are shown below, for the full range and more detail please visit our shop site: shop.immobilise.com
ImmobiMark complete property marking kit enables you to mark the valuable contents of your home.View product
ImmobiTag contains a chip with a unique code that can be traced back to you.View product
ImmobiBike electronic RFID tagging deters theft and allows bicyles to be traced back to their owner.View product
ImmobiKey is designed to securely reunite people with their keys should they be lost or stolen.View product