1.1. What these terms and conditions cover: These terms and conditions are the terms on which we supply the Immobilise services to you. They also apply to your use of the immobilise.com website. The Immobilise services are described in paragraph 8.

1.2. Why you should read them: Please read these terms carefully before you sign up for the Immobilise services. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what our liability to you is, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or you think these terms require any changes, please contact us to discuss your concerns.

By using the immobilise.com website or signing up for any of the Immobilise services you are entering into a contract with us on these terms and conditions.

2.1. Who we are: ‘Immobilise’ is a trading name of Recipero Ltd. Recipero Ltd operates this website and will be providing the Immobilise services to you. Recipero Ltd is a company established in England and Wales. Its company number is 03794898, its VAT number is GB 746 4954 92 and its registered office is at Watermoor Point, Watermoor Road, Cirencester, GL7 1LF. United Kingdom. In these terms and conditions, "we", "us" and "our" therefore refers to Recipero Ltd.

2.2. How to contact us: You can contact us by sending an email to us at support@immobilise.com. This contact email address can be used in relation to reporting any issues you have had in relation to concluding your contract for the Immobilise services with us or in relation to any of these services.

2.3. How we may contact you: If we have to contact you we will do so by writing to you at the email address you have saved on your Immobilise account. Please ensure that this is the correct email address.

2.4. Writing includes emails: When we use the words "writing" or "written" in these terms, this includes emails.


3.1. Process for registering to receive the Immobilise services:

3.1.1. You need to register online at immobilise.com to create an Immobilise account with us and receive the Immobilise services. The Immobilise services allow you to register your personal property in our database. More details of these services can be found in paragraph 8.1.

3.1.2. Once you have filled in our online registration form we will send you an activation link to the email address you provide.

3.2. Activation Link: You must use the activation link we send you to activate your Immobilise account within 72 hours of when we send it to you. If you don’t do this then you must go through the registration process again. Once your account has been activated and the remaining part of the registration process has been completed, you will receive a welcome email from us to the email address you have provided.

3.3. When does the contract for the Immobilise services come into existence? The contract in respect of the Immobilise services will only come into existence between us once you have used the activation link to activate your Immobilise account within the 72 hour period referred to in paragraph 3.2 above.

3.4. How to correct errors in the registration process: If you have made a mistake to your personal details during the registration process, you can either re-register for the Immobilise services or update your personal details in your Immobilise account.

Information needed and what will happen if you do not give us the required information: We need certain information from you as part of the registration process so that we can supply the Immobilise services to you. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract (and paragraph 14 will apply). We will not be responsible for supplying the Immobilise services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

You can access the terms of your contract with us for the applicable Immobilise services on the Immobilise website.

6.1. Immobilise services for personal use only: You may only use and access the Immobilise services, and the immobilise.com website on your own behalf, for your personal use and not on behalf of anyone else. If you are a business, you may not use the immobilise.com website in order to provide services to third parties.

7.1. Minor changes to the Immobilise services: We may make minor changes to the immobilise services to reflect changes in any relevant laws or regulatory requirements and/or to implement minor technical adjustments and improvements to the way we deliver the Immobilise services to you. These minor changes will not adversely affect your use of the Immobilise services in any significant way.

7.2. More significant changes to the Immobilise services or to these terms and conditions: We may change these terms and conditions or make more significant changes to the Immobilise services than those set out above. If we do this we will notify you of the changes by email. We will try to give you as much notice as we can of the proposed changes. We may be unable to give notice if we need to make any urgent changes.

7.3. Cancellation of the Immobilise services: If the changes we may make in paragraph 7.2 above are significant and adversely affect your use of the Immobilise services and as a result, you don’t want to continue to receive the Immobilise services affected by the changes, then you can cancel your contract with us by letting us know in writing by e-mail to support@immobilise.com.


8.1. Immobilise services: Once we accept your registration for the Immobilise services, we agree to provide the following services to you for free under these terms and conditions.

8.1.1. We will allow you to register information about you and your personal property in our database. You can add, remove, edit or view that information at any time.

8.1.2. We will make that information available to other organisations. This includes police forces who may use the information to help reunite you with your property if it is lost or stolen. (Please refer to our privacy notice for more details about how the information may be used or shared.)

8.2. You must only provide us with information about property that you own or for which you are contractually or legally responsible, and you are responsible for keeping that information accurate and up to date.

8.3. Your use of the Immobilise services does not give you any special ownership, storage or recovery rights in relation to the property that you register. If the property is recovered by an organisation which uses our services, the return of that property to you by that organisation will be subject to their own policies and procedures.

8.4. The fact that you have registered an item on Immobilise does not mean that it is not at risk of theft or that it will be recovered and returned to you if it is lost or stolen. The police may or may not use our database on any particular occasion.

8.5. Other services: We might decide to make other free or paid-for services available to you through the website. If we do that, you may be asked to agree to additional terms and conditions relating to your use of those services.

9.1. Whilst we will try to make sure that the Immobilise services are available for use as much as possible we cannot guarantee their availability. You will appreciate that we need to take the website and the Immobilise services down from time to time for maintenance. We will try to do this at times when we are expecting low usage but cannot guarantee that this will be the case.

9.2. No software provider can fully guarantee that its website and/or content is completely virus and bug free, but you should be aware that we are committed to trying to make the Immobilise services as virus and bug free as we can and use suitable virus checking software in relation to these services, the Immobilise website and its content. You should, however, still use appropriate virus checking software on the devices you use to access the Immobilise website and the Immobilise services.

It is important to us that the information we supply to you is as accurate as possible and we use reasonable efforts to verify its accuracy. We cannot guarantee that it is completely accurate, however. Also, as you will appreciate some of this information comes from other businesses and sources. Neither we, nor any third parties used to provide the Immobilise services have any control over the content of such information and are not responsible if it turns out to be inaccurate.

You will appreciate that whilst some of the Immobilise services will provide information to you this is provided for your guidance and information only.

11.1. Immobilise services provided free of charge: The Immobilise services will be provided to you free of charge. If we decide to offer any paid-for services in addition to the free services, then additional or alternative terms will apply.

11.2. Price payable for physical goods: A price will be payable for anything that you buy from our online shop. Please refer to our separate terms of supply for more information about this.

12.1. When does your access to the Immobilise services start? Paragraph 3.3 makes it clear when your contract for the Immobilise services begins. You will be given access to the Immobilise services on the immobilise.com website and you will start to receive those services from that point. You have a right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your contract for these services if you change your mind. Further details of this cancellation right is set out in paragraph 13 below.

12.2. Continuation of the Immobilise services: We will automatically continue to provide the Immobilise services until they are cancelled in the way set out below in paragraph 13 or paragraph 14.

How to cancel the Immobilise services: If you no longer wish to receive any Immobilise services you may tell us to cancel them by sending a request to us at support@immobilise.com. We will administer this change within a reasonable time.

14.1. When we may end our contract with you: We may cancel your registration on the immobilise.com website and cancel your receipt of any of the Immobilise services:

14.1.1. because of your misuse of the Immobilise services. Misuse of the Immobilise services means use of the Immobilise services in a way which is not permitted by these terms and conditions or where there is fraud or reasonable grounds to suspect fraud; or

14.1.2. if we stop providing the Immobilise services. We will let you know at least one calendar month in advance of our stopping providing the Immobilise services or the immobilise.com website; or

14.1.3. if we wish to change the terms on which we provide the Immobilise services and you do not agree to those changes; or

14.1.4. if any payment that you owe us is declined, rejected or reversed.

15.1. Rights to access the Immobilise services and website is personal to you: Your right to access the Immobilise services is personal to you. You must not allow any other person to have access to your Immobilise account or the Immobilise services using your username and password. You must keep your username and password confidential.

15.2. Ability to suspend your access to the Immobilise services and website: We reserve the right to suspend your access to the immobilise.com website and the Immobilise services if at any time we consider that there is or is likely to be a breach of security or your use of the immobilise.com website is in any way detrimental to us or anyone else.

15.3. Obligations to change passwords: We reserve the right to require you to change any or all of the passwords used by you in connection with the immobilise.com website and/or the Immobilise services.

16.1. Your acknowledgement that we own copyright etc. in our website and the Immobilise services: You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in the immobilise.com website, Immobilise services and all aspects of them are owned by us, those businesses who provide services to us as part of the Immobilise services or our other suppliers.

16.2. Your ability to take copies: You may take reasonable copies of the information provided as part of the Immobilise services solely for your own personal use. You may not use it on a commercial basis or provide it to anyone else. You may not sell it on, republish it, redistribute it, copy (except as permitted above) or adapt it.


17.1. When are we liable to you: If we do not comply with the terms of our contract with you or we do not use reasonable care and skill in providing the Immobilise services to you then we will be responsible for the loss and damage which is a foreseeable result of this breach. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

17.2. No liability where the loss or damage is not foreseeable: We are not responsible for any loss or damage which is not foreseeable.

17.3. We are not liable for business losses: We only supply the Immobilise services for domestic and private use. If you use the Immobilise services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profits, loss of or damage to reputation, loss of contracts, loss of opportunity, loss of business, loss or depletion of goodwill, increased overheads or administration expenses, management time, loss of savings.

18.1. What personal information we collect and how we use it: We will collect personal information in connection with your use of the Immobilise services and the immobilise.com website. Our privacy policy (which can be accessed here) has details of what information we collect, what we do with that information, and any other related matters.

Separate terms and conditions: If you purchase anything from the Immobilise online shop, the sale and supply of those goods is covered by separate terms and conditions which are available here.

How to complain: If you have any complaints in relation to the Immobilise services then please contact us at support@immobilise.com.

21.1. We are under a legal duty to supply services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Immobilise services. Nothing in these terms and conditions will affect your legal rights. Summary of your key legal rights

This is a summary of your key legal rights.
These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. In relation to services, the Consumer Rights Act 2015 says:
  • you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it;
  • if you haven't agreed a price upfront, what you're asked to pay must be reasonable;
  • if you haven't agreed a time upfront, it must be carried out within a reasonable time.

To provide increased value to you, we may provide links to other websites or resources for you to access. You can choose whether or not to access these links. As you will appreciate, once you have left our website we are not responsible for the availability or content of these external websites or resources. We do not review or endorse the content of these websites. If you provide your personal details to these external websites then the use of these personal details will be governed by the privacy policy of that website and not our privacy policy.

23.1. Circumstances beyond our control: We shall be under no liability for any delay or failure to deliver the Immobilise services or otherwise perform any obligation under these terms and conditions if the delay or failure is caused by circumstances beyond our reasonable control.

23.2. What happens if a court finds any part of this contract to be illegal: If a court finds part of this contract illegal, the rest will continue in full force because each of the paragraphs of these terms and conditions operates separately.

23.3. No rights given to third parties: These terms and conditions do not give any rights to anyone who is not a party to them.

23.4. Which law applies and where you can bring court action: These terms and conditions are governed by the law of England and Wales and you can bring legal proceedings in respect of the products in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

23.5. Transfer of rights under this contract: We may transfer our rights and obligations under this contract to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within four weeks of us telling you about.

Last updated January 2018